Privacy Policy

Last Updated: August 4, 2026

Introduction

Swiss Roastery respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you visit our website or use our services.

Information We Collect

Information You Provide

When you contact us through forms or email, we may collect:

• Your name and business name
• Email address
• Delivery address for order fulfillment
• Information about your coffee requirements and preferences
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• IP address for analytics purposes

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Process and fulfill your orders
• Communicate about your orders, deliveries, and services
• Improve our website and services based on user behavior
• Send occasional updates about our offerings, with your consent
• Comply with legal obligations and protect our rights

Legal Basis for Processing

We process your personal data based on:

• Contractual necessity: To fulfill our services to you
• Legitimate interests: To improve our business operations
• Consent: Where you have given explicit permission
• Legal compliance: To meet regulatory requirements

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service providers: Companies that help us deliver coffee, process payments, or provide website hosting
• Legal authorities: When required by law or to protect our rights
• Business transfers: In the event of a merger or acquisition

All third parties are required to maintain the confidentiality of your information.

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

• Active customer data: Duration of business relationship plus 7 years for accounting purposes
• Inquiry data: 2 years from last contact
• Website analytics: 14 months

Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at [email protected]

Cookies and Tracking

We use cookies to improve your browsing experience. For detailed information about our cookie usage, please see our Cookie Policy.

Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your data is primarily stored within Switzerland. If data is transferred outside Switzerland or the European Economic Area, we ensure appropriate safeguards are in place to protect your information.

Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children.

Changes to This Policy

We may update this privacy policy periodically. The "Last Updated" date at the top indicates when changes were last made. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact Information

For questions about this privacy policy or our data practices, contact us at:

Swiss Roastery
Industriestrasse 47
8152 Glattbrugg, Switzerland
Email: [email protected]